It is possible that your Lovebox has a technical problem, nothing serious though, we will help you solve this as soon as possible 😊
- Check that the cable is well inserted in the Lovebox, it happens that it is not well connected and that it creates a false contact 😕
- If you are using the cable and plug we provided with the Lovebox, try to connect your Lovebox with another cable and plug (universal charger)
--> if your Lovebox turns on by changing either one, the problem is coming from the accessory, contact us so that we can send you a replacement functional accessory 👌
If despite these manipulations your Lovebox still does not turn on, it is probably in need of replacement. Send us a little message explaining your problem and what you did, and we will be happy to replace your Lovebox as quick as we can! Love doesn't wait.