You were impatient to send your first picture on the Lovebox Color & Photo but it did not work. However, you did everything right? Don't panic, we will see in this article how to solve this issue. Soon, you will be able to send your most beautiful pictures on the Lovebox 📸
If you are using the Lovebox app...
1. Check that your Lovebox is actually a Color & Photo and not a Lovebox Black & White. To do so, check in the confirmation email you received after your purchase the items you ordered.
If, by mistake, you ordered a Lovebox Black & White instead of the Lovebox Color & Photo, don't worry! You can still activate the Color & Photo features on your Black & White Lovebox. To do so, follow this article.
2. Check that the Lovebox app is up to date at the latest version. If not, it might be the issue. Make sure to update the app each time a new version is out.
3. Finally, verify that your Lovebox is setup and well connected to the Internet. If you need any help, find here our setup tutorial.
If you are sending content by email...
1. Verify that the email address you are using is correct. Remember, it is secretcode@mylovebox.me (example: ABCD-1234@mylovebox.me).
2. Ensure the content of your email is not too heavy. By default, you cannot send more than 3 photos at the same time by email. Content under 10KB is not supported either.
3. Check that your Lovebox is actually a Color & Photo and not a Lovebox Black & White. To do so, check in the confirmation email you received after your purchase the items you ordered.
If, by mistake, you ordered a Lovebox Black & White instead of the Lovebox Color & Photo, don't worry! You can still activate the Color & Photo features on your Black & White Lovebox. To do so, follow this article.
4. Check that the Lovebox app is up to date at the latest version. If not, it might be the issue. Make sure to update the app each time a new version is out.
5. Finally, verify that your Lovebox is setup and well connected to the Internet. If you need any help, find here our setup tutorial.
If it still does not work after all these solutions, don't hesitate to contact us, we will do our best to help you. 💌
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