If you have configured your Lovebox, its screen should display this message, “My little secret code is 1234-ABCD. Close me to receive messages".
If you get an error message when you try to send a message, this article is for you.
Most of the time, this problem occurs when your application is not up-to-date or if you are not connected to the Internet.
- Check on the Apple Store or Play Store that no updates are available for the Lovebox app
- Check your internet connection
If you encounter a problem when configuring your Lovebox, click here.
If you can send a message but the heart of the Lovebox doesn't rotate, click here.
If the problem persists, contact us so that we can help you solve it as soon as possible.