If the heart does not spin and the secret code is displayed when the lid is open, it means that your Lovebox does not receive messages. And a Lovebox with no messages isn't a Lovebox! 💔
In order to identify the cause of the problem, can you follow these steps:
(1) Make sure your Lovebox is plugged and its secret code is displayed on its screen,
(2) Open your Lovebox' lid, is there a magnet in its center, or just an empty hole? If there is no magnet, this is the cause of the issue.
→ If there is just an empty hole, we will send you a new magnet to put in your Lovebox' lid. If there is a magnet, Your Lovebox may be damaged during the shipment and we will replace it.
→ If there is the magnet, it is possible that it is not as effective as it should be. To check this, you can put the Heart of your Lovebox as a lid. The Heart's magnet will replace the lid's magnet. If it works with the Heart on the screen, we will replace the lid.
Contact us to let us know if you need a new magnet or a replacement.