We're truly sorry to hear that you've experienced issues with your Happy Loop cards. We want to make sure you continue to enjoy the full Happy Loop experience. If your deck of cards is brand new and has sustained any damage, please don't hesitate to reach out to us. Simply send us pictures of the damaged cards along with the invoice of your purchase, ensuring that the order date is clearly visible. In such cases, we're committed to promptly replacing your cards, ensuring that your Happy Loop continues to function flawlessly.
However, if the cards have been previously used and are now showing signs of wear and tear, please keep in mind that older cards may not work as effectively on the Happy Loop. To prevent future issues, we recommend taking great care of your cards and storing them in a secure place to protect them from any potential damage. By doing so, you can continue to reuse your cards without any concerns. If you have any further questions or need assistance, our support team is here to help. 😊💌