You have 14 days to tell us you want to return your Lovebox if once received you realize that it does not meet your expectations. From this time, we provide a free return label. To do so, return the Lovebox in a perfect state, with all its accessories (lid, cable, plug, heart, packaging), well protected in a postal carton. You can see in the following video how to properly pack the Lovebox before a shipment. ↓
We will confirm the refund as soon as it is received with all its parts.
If you have purchased your Lovebox from one of our distribution partners, it is with them that you should see directly what their return policy is 🙃.
If, on the other hand, you want to return your Lovebox because it doesn't work, we suggest you first take a look at the technical answers provided in our FAQ --> click here.
If it still doesn't work, we will suggest that you send it back to us for a replacement.