You have 14 days to tell us you want to return your Lovebox if once received you realize that it does not meet your expectations.
Simply use the contact form to ask for a return and, if you are in your return window, we'll provide a free return label.
To do so, return the Lovebox in a perfect state, with all its accessories (lid, cable, plug, heart, packaging), well protected in a postal carton.
You can see in the following video how to properly pack the Lovebox before a shipment. ↓
We will confirm the refund as soon as it is received with all its parts.
Please note that if you have purchased your Lovebox from one of our distribution partners, it is with them that you should see directly what their return policy is 🙃.
If, on the other hand, you want to return your Lovebox because it doesn't work, we suggest you first take a look at the technical answers provided in our FAQ --> click here or ask us directly for some help. And if it still doesn't work, we'll get you a replacement.